FAQ

I can't see what I am looking for, can I request a bespoke print?

Talesmith love creating bespoke one off pieces, so if you can't see exactly what you want on our website, please email us and we will be happy to help you bring your story to life!

Do you proof read the copy on my personalised print?

Our key focus will be on the design, print and overall product quality, not the spelling. Please be sure to check your text before you place your order as we cannot be responsible for any misspelling supplied.

What sizes are available for Talesmith unframed prints?

Most of our products are available in A4 and A3.

Our unframed prints are printed edge to edge allowing you to use your print in a frame with no mount board or in an oversized frame with mount that has an A4 or A3 visual area. Please see the next question for information on our framed print sizes.

What are the dimensions for Talesmith framed prints?

We offer 3 frame sizes, all frame dimensions are listed below:

Square frame
Overall size - 205mm x 205mm
Glass size - 170mm x 170mm
Frame depth - 17mm

A4 black / white wooden frame
Overall size - 245m x 330mm
Glass size - 210mm x 297mm
Frame depth - 17-19mm

A3 black / white wooden frame
Overall size - 452mm x 330mm
Glass size - 420mm x 297mm
Frame depth - 17-19mm

A4 ash frame
Overall size - 245mm x 330mm
Glass size - 210mm x 297mm
Frame depth - 20mm

A3 ash frame
Overall size - 452mm x 330mm
Glass size - 420mm x 297mm
Frame depth - 20mm

Note - All of our frames are handmade, so please allow a one or two mm tolerance.

What happens once I have placed my order?

Once you have placed an order with us, we will send you an email to confirm of your order and then we'll get to work! Once your product has left our studio, we'll send you another email to let you know your Talesmith order is on its way.

When will my Talesmith product be delivered?

All UK orders will be delivered within 5 working days, with the exception of our 'It's all in the name' prints and any other bespoke, made to order pieces. For these pieces please allow up to 10 working days. Delivery charges are calculated based on the weight of your order, these range from 75p - £9.99 and will be displayed upon checkout.

EXPRESS

If you need your item quicker, we will always do what we can to help. Just pop an email to us with details of when you need your product delivered and we will do our best.

INTERNATIONAL

Due to demand, we currently offer international delivery to Europe, USA, Australia and China, prices as follows:
Europe - £4.99 per item. Please allow 7 - 10 working days.
USA - £7.99 per item. Please allow 7 - 14 working days.
Australia - £9.99 per item. Please allow 7 - 14 working days.
China - £9.99 per item. Please allow 8 - 17 working days.

We love to seeing our products travel far and wide so if you live outside of these areas or would like to place a large order with us and benefit from a singular parcel price, please send us an email and we will respond with an international shipping price especially for you.

How do I return an item or request a refund?

We aim to deliver customer delight with each and every product so if there is a problem with your Talesmith, we will do everything we can to put it right. Being a new company, we are still learning and appreciate all of your feedback. Please send your request to hello@talesmith.co.uk or use our contact form and we will get back to you as soon as possible. For our full returns policy, please visit our Terms of Service page.