Terms of Service

 

Terms of service
This website is brought to you by Talesmith Collection Ltd. It is owned and operated by us and where we use the terms 'we', 'our' or 'us' we are referring to Talesmith Collection Ltd.

By visiting our site and purchasing our products you are agreeing to adhere to our Terms of Service.

Please ensure you have carefully read our Terms of Service along with our Privacy Policy to ensure you are happy with them before browsing or purchasing from our site.

Terms of use
We ask that you use our site responsibly, providing all information correctly and honestly. We cannot be held responsible for any false or incorrect information provided.

You must not transmit any worms or viruses or any code of a destructive nature.

If, at our request, you send certain specific submissions, or without a request from us you send feedback, testimonials, creative ideas, suggestions, or other materials, whether online, by email, by post, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. 
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, or violates these Terms of Service.

Returns
In the case of a damaged product, we ask that you contact us within 7 days with a photograph of the affected product and a replacement will then be sent as quickly as possible.

If you would like to return a product for any other reason, our policy is that any request for a product replacement or refund must be made within 30 days of the purchase.

Refunds will be granted in the case of an error at the fault of Talesmith e.g. the wrong frame or colour is used.

Refunds will not be granted under any other circumstances including, but not limited to, misspellings supplied by the customer.

Cancellations
We get to work quickly on all of our orders, so if your order has already been started in our studio cancellations will not be possible. However, we are happy to cancel an order and issue a full refund if we have not yet started to craft your product. Please contact us as soon as possible if you wish to cancel your order.

Ownership
Talesmith is a registered trademark. All designs including our logo are the property of Talesmith Collection Ltd and are protected by Copyright law.

Miscellaneous
We reserve the right to refuse service and to change these Terms of Service at any time.